5qqee Privacy Policy

1 Introduction & Scope

5qqee ("we", "our", "platform") provides a safe and reliable online betting and casino experience for users in Bangladesh. We take our users' privacy seriously and are committed to ensuring the highest level of protection for your personal information.

The terms set out in this policy apply to all services provided through the 5qqee website, mobile version, and other digital services. When you register, log in, or use any service on our platform, your information is processed under this policy.

If you disagree with any part of this policy, please refrain from using 5qqee's services and contact our support team.

2 Data Collection

5qqee collects information in several ways. The following types of information may be collected:

a) Information you provide directly:

• Name, email address, and mobile number
• Date of birth and age verification details
• Residential address
• Identity verification (KYC) documents — national ID card or passport
• Payment details — bKash, Nagad, or Rocket account numbers

b) Automatically collected information:

• IP address and device type
• Browser type and operating system
• Page visit data, session duration, and navigation patterns
• Gaming history and transaction records
• Information obtained from cookies and similar tracking technologies

3 Purpose of Data Use

5qqee uses your information only for legitimate, pre-defined purposes. The reasons we use your information include:

• To create and manage your account and verify your identity
• To process financial transactions including deposits and withdrawals
• To provide you with the various services and features of the platform
• To offer customer support and resolve complaints
• To prevent fraudulent activity, money laundering, and unauthorized access
• To personalize your experience and send relevant promotional content
• To support responsible gaming analysis and help set necessary limits
• To carry out technical development and security testing of the platform
• To comply with applicable laws and regulations

4 Data Disclosure & Sharing

5qqee does not sell your personal information to third parties or share it without permission. However, certain information may be shared in the following circumstances:

• Payment processors: Necessary information is exchanged with bKash, Nagad, and Rocket to complete transactions
• Technology & service partners: Trusted technology providers who assist in operating the platform and who adhere to the same privacy standards
• Legal obligations: To comply with court orders or lawful requests from competent authorities
• Fraud prevention: To assist relevant authorities in investigating fraud or cybercrime
• Business transfers: In the event of a company merger or acquisition, users will be notified in advance

5 Cookies & Tracking Technologies

Cookies and similar technologies are used on the 5qqee website. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential cookies: Required for the platform's core functionality, login sessions, and security
• Functional cookies: Remember your preferences, language selection, and personalized settings
• Analytical cookies: Used to understand page visit patterns, session duration, and user behavior on the site
• Security cookies: Used to detect fraudulent access and suspicious activity

You can control or disable cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

6 Data Security Measures

5qqee has implemented industry-standard technical and organizational measures to protect your information on the platform:

• SSL encryption: All data transfers are secured with 256-bit SSL/TLS encryption, preventing third parties from reading your information
• Access controls: Only authorized staff can access user information, and only when specifically required
• Firewall & intrusion detection: Active network protection measures to prevent unauthorized access
• Regular security audits: Periodic testing is conducted to identify and address system vulnerabilities
• Data minimization: Only the information necessary to provide the service is collected
• Staff training: All team members undergo regular training to ensure compliance with data protection policies

7 Data Retention Period

5qqee retains your information for as long as necessary to provide services. When determining how long to retain data, we consider the following:

• Active accounts: All necessary information is retained for as long as your account remains active
• Transaction records: Financial records are generally retained for the period required by applicable laws and regulations
• After account closure: KYC documents and financial transaction history may be kept for a set period to meet legal requirements
• Backup data: Information in system backups is automatically deleted on a set cycle

Once the retention period ends, information is securely deleted or anonymized so that you can no longer be identified.

8 Your Rights Regarding Your Information

As a 5qqee user, you have the following rights regarding your personal information:

• Right to know: You have the right to know what information we collect about you and why
• Right of access: You may request a copy of your own information
• Right to correction: You may request that incorrect or incomplete information be corrected
• Right to deletion: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist
• Right to object: You may object to the processing of your information for specific purposes
• Marketing opt-out: You may opt out of promotional communications at any time

To exercise these rights, please contact our support team. We will do our best to respond to your request as quickly as possible.

9 Protection of Minors

The 5qqee platform is intended only for individuals aged 21 and above. We never knowingly collect personal information from minors.

We verify age during the registration process and request documents for verification if we suspect a user may be a minor. If we become aware that information from a minor has been collected, we will delete it immediately and close the associated account.

10 Policy Changes & Updates

5qqee may update this Privacy Policy from time to time. Changes may occur due to technological developments, changes in law, or an expansion of our services.

For any significant changes, we will notify you at your registered email address or via a notice when you access the platform. Continued use of the platform after an update will be taken as your agreement to the revised policy.

We also retain previous versions of the policy for a reasonable period. You may request a copy of an earlier version at any time.

11 Contact

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact our support team through the following:

We provide support in both Bengali and English. Your privacy matters greatly to us and we are committed to responding to any of your concerns with the utmost care.